Accommodation Overview

Third Party Services

We are well supported by our Gp surgery team and Pharmacy. We also have regular service visits from a hairdresser, chiropodist, optician, dentist, vicar and various members of the District Nursing and NHS specialist staff teams eg: Salt, Physio, Chiropodist, CPN - Mental Health Services and My Therapy team on request.

Care Plans and Key Working

The individual’s agreed care plan is person centred - the purpose of this method is to empower the Resident to make their own decisions and maximise their potential. Each person’s plan includes a description of their preferred daily routine, likes and dislikes in relation to food, specific dietary requirements and any other matters. 

This includes questions as how they like to be addressed and what dignity, respect and privacy means to them in terms of daily behaviour and actions. 

The care plan also contains risk assessments and risk management plans. This includes details of health care needs, medication, details of GP and community or other therapeutic services. 

The plan includes details of the Resident’s social interests and activities and how these are met. Any arrangements to attend religious services of their choice and details of contact with relatives, friends and representatives are also recorded. 

Each Resident is allocated a member of the care team to act as a keyworker. Key workers are responsible for monitoring, reviewing and co-ordinating the service plans of all their Residents. Their duties include supporting their designated Resident and gathering information for their care reviews, held every six months and more often if needed. 

Keyworkers receive regular supervision by Senior staff. The Manager supervises senior care staff who share responsibilities for sharing reviews, annual appraisals and communicating with outside professionals. The daily care programme is organised in response to Residents’ individual needs. Meal-times are flexible and Residents can arrange to have their meals in their own rooms or in the dining room. 



Our communal areas are divided into zones e.g. quiet zone (for reading etc), chat zone (for meeting and talking to people), listening and viewing zone (with TV and audio). This provides choice and reflects the Residents’ wishes.

Fees

Fee rates are always agreed prior to admission and a copy of the current rates are available from the Manager. For a Resident who is referred via a local authority then an Individual Agreement will be signed by all parties stating the fee rate as agreed. For a Resident who is self-funding then a contract will also be signed stating clearly the terms and conditions of residence. Please note - further charges will usually apply for additional services, for example, hairdressing, podiatry and escorting duties. Fees are usually reviewed on an annual basis and any changes in fee levels will be notified in writing.

How do we assure quality?

We are committed to maintaining and improving the quality of our service. We have comprehensive procedures which are constantly under review. We carry out a periodic service review every 4 months to ensure quality is upheld to an excellent standard.

An important part of our approach to quality is to obtain the views of all our stakeholders, particularly those of Residents, relatives and their representatives. Reviews and meetings are held at regular intervals.

Residents and relatives are invited to express their views and opinions about life in the Home. We welcome ideas. The Manager has an open-door policy and is always available to listen to stakeholders views of the service. We also carry out a Resident Survey once a year and publish the results in the Home and work on recommendations to satisfy customers.